Privacy Policy

Sterling Federal Credit Union Privacy Policy

Sterling Federal Credit Union; a member owned financial institution, is committed to providing you with competitive products and services to meet your financial needs and help you reach your goals.  We are equally committed to protecting the privacy of our members.  Under federal law, we are required to give you this privacy notice.  It describes our credit union's privacy policy and practices concerning the personal information we collect and disclose about our members.  It also includes information about the parties who receive personal and sometimes nonpublic information from us as we conduct the business of the credit union.

If after reading this notice you have questions, please contact us at 970-522-0111 or
write to Sterling Federal Credit Union, P O Box 1086, Sterling, CO 80751
or e-mail:

Read our Privacy Policy

When you visit our web site

When you visit our website our server automatically collects non-identifying information in the aggregate, such as: (1) date and time our site was accessed; (2) domain name and IP address (for example, "" or ""); (3) web browser used; (4) what pages were accessed; and (5) city, state and country. This information is retained in the aggregate and is used to find out how many people visit our site to help us continually evaluate our browser, and to further assist us in personalizing your experience while using our Website.

We do not gather or save any personal information from our website.  Cookies are only used if members respond to a poll to track if a member has responded or not.

Read our Website Disclosure

Using Our Internet Transaction Services

When you register for one of our Internet services, we compile a profile for you for that service (e.g., name, address, account number, login ID, etc.). Each time you use our Internet banking services, we collect your login, and information about the transaction that you complete. We use your profile in responding to your inquiries about our services. We also use the specific transaction information for servicing purposes (e.g., billing). We may use transaction information to determine your financial needs so that we can offer our other products and services to you.

Read our Internet Teller Disclosures

Links to Third Party Web Sites

Our web site may contain links to third party web sites. We provide these links as a service to you. When you link to a third party web site you leave our web site. We want you to be aware that we are not responsible for the privacy practices of any other web site. We encourage you to read the privacy policies of any web site you access, especially if individual identifying information is being collected. We are not affiliated with or an agent of any third party web site that you link to via our web site.


When you send us an e-mail, we maintain your e-mail address to respond to your questions or comments or to send you information and offers regarding the Credit Union's services.

What Members Can Do to Help

Sterling Federal Credit Union is committed to protecting the privacy of its members.  Members can help by following these simple guidelines:

Protect your account numbers, plastic card numbers, PINs (personal identification numbers) or passwords.  Never keep your PIN with your card, which can provide free access to your accounts if your card is lost or stolen.

Use caution when disclosing your account numbers, social security numbers, etc. to other persons  If someone calls you explaining the call is on behalf of the credit union and asks for your account number, you should beware.  Official credit union staff will have access to your information and will not need to ask for it.

Keep your information with us current.  If  your address or phone number changes, please let us know.  It is important that we have current information on how to reach you.  If we detect potentially fraudulent or unauthorized activity or use of an account, we will attempt to contact you immediately.

Option to Opt-Out:

If you prefer that we do not disclose nonpublic information about you to nonaffiliated third parties, you may opt out of those disclosures.  To “opt-out” you can contact the credit union in person, by phone, fax, in writing, or e-mail.

Please do not hesitate to contact us with any questions.